The information contained within this document pertains to the WØRKS melbourne online store, trading under the name WØRKS melbourne Pty Ltd and herein referred to as ‘WØRKS’. Please read these terms and conditions carefully. Making a purchase, signing up for the newsletter, or submitting any order via this website signifies agreement to this set of Terms.
Products displayed on the site may be purchased using a secure online Visa or MasterCard transaction facility or via PayPal. Customer details are protected by the latest security mechanisms and are used only for purposes of fulfilling the transaction. WØRKS does not retain cardholder information.
WØRKS reserves the right to vary these Terms at any time by publishing a revised version of the Terms on this website. The law applicable to this website is the law of the State of Victoria, Australia.
The shipment of all orders placed via this website where the product subtotal is AUD$50 or higher will be free of charge to any Australian residential address. Where the product subtotal is AUD$49 or lower, a flat rate shipping fee of $12 to any Australian address will apply. The only exception is the WØRKS sample pack, which is offered free of charge and will be posted for a $6 flat rate to any Australian residential address. Please refer to further Terms pertaining to sample back below.
At the time of checkout, customers must provide a physical residential address for their order to be shipped to. We are unable to ship to PO boxes. Customers are required to sign for all deliveries made by our courier Sendle.
WØRKS will use reasonable endeavours to deliver the order within seven (7) business days (Monday-Friday excluding public holidays) to metro areas from the date the order was submitted. Delivery to regional areas may take longer. Please note that WØRKS is unable to support time slot delivery.
WØRKS uses a third-party courier to make all deliveries. Customers acknowledge that there may be cases were delivery times are outside of the control of WØRKS, and that WØRKS cannot be held liable for delays in shipping.
We do not deliver internationally at this stage.
WØRKS reserves the right to refuse any order. In such case, WØRKS will notify the customer as soon as reasonably practicable and refund any payment in full. Wholesale orders via this website are not accepted.
Products on this website may be ordered for personal use and gifting only. They must not be resold in any form or any place. WØRKS reserves the right to take legal action against the unauthorised and unofficial sale of goods.
WØRKS reserves the right to revoke any and all discounts, promotional codes and coupons at any time without notice. In the event that a customer has misused a discount, promotional code or coupon, WØRKS reserves the right to cancel the relevant order/s.
WØRKS offers sample packs to allow customers to try our products prior to purchase. Sample packs are provided free of charge and a $6 flat rate applies for shipping to any Australian residential address. Shipping fee will be applied at checkout. To receive a free sample pack, customers must visit the online store on this website, select the sample pack and complete the checkout process, including providing their email address and residential address.
Sample packs do not require a signature upon delivery. In the event that the recipient is not able to accept the delivery, WØRKS authorises the package to be left in a safe place at the recipient’s nominated residential address. WØRKS takes no responsibility for packages that are stolen, lost or damaged after they have been delivered. WØRKS reserves the right to refuse replacement items if they are stolen, lost or damaged after delivery.
WØRKS reserves the right to refuse any request for a sample pack and to limit the quantity of sample packs available on any given day, week or month. Sample packs are limited to one (1) pack per household. Any attempt by any individual to obtain multiple sample packs will be considered a breach of conduct.
WØRKS reserves the right to change the contents of the sample pack at any time without notice.
In the event that samples are requested in response to a social media promotion, customers are required to provide their username or handle during the checkout process. Promotions and competitions will be subject to further terms and conditions laid out at the time of the promotion commending.
All prices listed on this website are in Australian dollars (AUD) and are inclusive of GST. Prices are subject to change without notice. The amount payable to WØRKS for an order (the Order Amount) will be the total cost of every product contained within said order plus shipping if applicable.
Customers must pay the Order Amount by credit card at the time of submitting the order via Paypal, Visa or MasterCard.
Subject to the following clauses, and to the fullest extent permitted by law, WØRKS gives no warranty for any product sold on this website.
Customers are entitled to certain protections under consumer protection legislation. These include the following: that WØRKS is the rightful owner of the products, the products are reasonably fit for their usual purpose, are of acceptable quality, and match any description or sample offered by WØRKS. If WØRKS breaches any of these protections, customers are entitled, at their discretion, to a refund of the purchase price or replacement of the relevant product/s, in addition to seeking compensation for any reasonable or foreseeable loss.
REFUNDS + RETURNS
All sales are final. WØRKS does not accept returns or offer refunds or exchanges on any product.
The only exception to this is in the event that an item is damaged during shipping. In this event, the customer must take photographs clearly showing the damage within 24 hours of receipt, and provide those photographs to WØRKS via email to firstname.lastname@example.org for assessment. Original proof of purchase must also be provided.
Once the damage has been assessed by WØRKS, the company will, in its absolute discretion, make a final and binding decision about whether the item may be returned for an exchange or refund. Return postage must be paid by the customer and will then be reimbursed by WØRKS in the original form of payment. It is the responsibility of the customer to retain their postal receipt until they receive confirmation that WØRKS has received the package.
Subject to the aforementioned protections provided under consumer protection legislation, and to the fullest extent permitted by the law, the liability of WØRKS for any loss or damage suffered by any customer as a result of WØRKS breaching its obligations under these Terms or any other tortious duty (including arising by reason of defects in any product) is limited to a refund or replacement of the relevant product/s.
WØRKS accepts no liability that may arise from the information contained on this website, or on any websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by the law, WØRKS will not be held liable for any loss, damage, cost or expense incurred by, or arising from, any person relying on the information on this website.
To the fullest extent permitted by the law, WØRKS limits its liability, where it is entitled to do so, to a refund or replacement of the relevant product/s.
WØRKS and all related graphics, photographs, images, logos, and product names are trademarks (both registered and unregistered) of WØRKS Melbourne Pty Ltd. These trademarks, logos and other proprietary graphics may not be used in connection with any other product, service or brand without the express prior written consent of WØRKS.
All content on this website, including text, graphics, logos, photographs, audio and video clips, and data compilations is the property of WØRKS Melbourne Pty Ltd and is protected by Australian copyright laws.
The content on this website must be considered general and is provided for information purposes only. While reasonable care has been undertaken in the preparation of this website, WØRKS does not guarantee the accuracy, reliability, completeness or currency of any information that appears on this website, including any product’s performance in achieving results. WØRKS makes no guarantee that the products sold on this website, or by any third party retailer, will cure or treat any medical or cosmetic condition.
The information contained on this website should not be used before it is validated independently from appropriate sources. No information provided on this website is intended as advice, medical or otherwise. Professional medical advice should be obtained in cases where it is prudent to do so. Customers must make their own assessments and rely upon their own enquires to verify the accuracy of the information contained on this website.
To the fullest extent permitted by the law, WØRKS does not guarantee that this website is free from any computer viruses or other defects.